Customer Service Management
Expert e-commerce support for English, Chinese and Malay markets in Malaysia & Singapore
Customer Service Management
Professional Support That Keeps Your Customers Happy
At THEBRG, we help E-commerce businesses in Malaysia and Singapore manage their online stores and customer service professionally. We cover Shopee, Lazada, and TikTok Shop, handling all inquiries so you can focus on growing your business.
Fast & Reliable Responses – Our response rate is 99%, ensuring customers get answers quickly.
High Shop Ratings – We maintain a 5-star rating for our previous clients.
Flexible Plans – Choose from different plans based on your chat volume and service needs.
What We Do
Manage customer messages, questions, and complaints
Update orders and coordinate with your store
Maintain consistent, friendly, and professional communication
Track customer satisfaction and shop performance
Why Choose THEBRG
Experienced team trained for English, Chinese, and Malay markets
Specialized in E-commerce platforms in Malaysia
Focused on fast responses, happy customers, and high ratings
Flexible service plans to match your business size and needs
Turn Customer Service Into Growth
With THEBRG, your online store won’t just respond to customers—it will delight them, maintain excellent ratings, and boost sales. Let us manage your shop and customer service so you can focus on what matters most: growing your business.
